Refund Policy

Legal

Return & Refund Policy

Every piece from Jaipur Libaas House goes through careful quality checks before it reaches you. Here's how we handle returns, exchanges and cancellations.

No Return Policy: Since our unstitched suit sets, kurta sets, sarees and fabrics are hand block printed and quality-checked before dispatch, we do not accept returns for reasons like change of mind, size preference or personal choice. Return / exchange is only accepted if the product received is genuinely damaged or defective.

Last updated: July 2026

01Our Quality Promise

Every fabric, suit set and saree goes through multiple quality checks for accurate measurements, defect-free prints and undamaged condition before it's packed and shipped to you. Because our products are inspected before dispatch, and to keep our pricing honest for everyone, we don't accept general returns.

Please note that due to camera and lighting differences, there may be slight variation in colour between the actual product and what you see on screen — this is not considered a defect.

02Damaged / Incorrect Product

  • If the shipment is torn or damaged, customers may refuse delivery and contact our support team immediately
  • For incomplete or incorrect items, a clear unboxing video is required
  • For defective products, clear images or videos must be shared for verification

03Return Process

To request a return or exchange for a genuinely damaged product:

  • Contact us within 48 hours of receiving your order
  • Call or WhatsApp us at 6350342856, or email us with your order number
  • Share clear photos/video of the damaged area and, if possible, an unboxing video of the parcel

Once verified, we'll guide you through the exchange process at no extra cost to you for genuinely damaged items.

04What Counts as Damaged

  • The fabric is torn, cut or unusable on arrival
  • The print, colour or texture is visibly and substantially different from what was ordered, noticeable at first unpacking
  • The weave or stitching is loose, broken or structurally damaged

Please note: our products are hand block printed and made with artisanal craftsmanship, so minor irregularities in print or hand-finishing are natural to the craft and are not considered damage.

05Conditions for Exchange

  • Original tags must be intact and attached
  • Product must be unused, unwashed and unstitched
  • Item must be returned with its original packaging
  • Request must be raised within 48 hours of delivery

For stitched clothing, if you need a different size and the correct size is available in stock, we're happy to exchange it for you — however, in this case, the shipping charges for the exchange will need to be borne by the customer.

06Order Cancellation

  • Orders can be cancelled only before they are shipped from our warehouse
  • To cancel or modify your shipping address, please call us as soon as possible at 6350342856
  • For prepaid orders, refunds for approved cancellations are processed to the original payment method within 7-10 business days
FAQ

Frequently Asked Questions

Common questions about returns, exchanges and cancellations.

Can I return a product if I simply don't like it?

No, we don't accept returns for reasons like change of mind or personal preference. Return / exchange is only offered when the product received is damaged or defective.

What should I do if my order arrives damaged?

Contact us within 48 hours of delivery at 6350342856 with clear photos of the damage, and we'll guide you through a free exchange.

Will slight colour variation be considered damage?

No. Since our products are photographed under studio lighting, slight colour variation from screen to product is normal and not considered a defect.

Can I exchange a stitched product for a different size?

Yes, if the size you need is available in stock, we can exchange it for you. Please note that in this case, the shipping charges for the exchange will need to be paid by the customer.

Can I exchange for a different product?

Exchange is only for the same damaged item, not for a different product or design. If the item is unavailable in inventory, we'll discuss the best resolution with you.

Can I cancel my order after placing it?

Yes, as long as it hasn't been shipped yet. Call us immediately at 6350342856 to request a cancellation.

How long does a refund take after cancellation?

For prepaid orders, refunds are processed to your original payment method within 7-10 business days of an approved cancellation.

Any Query? Contact Us

For any question about your order, damage claims or cancellations, we're just a call away.

Call: 6350342856 Email Us